AboutThis article demonstrates step-by-step instructions for How to Retrieve Polycom Phone Logs.
Step-by-Step InstructionsThe below table will detail the steps required to accomplish your goals:
Access Your Phone’s Web Interface
Enter your phones’s IP address in your web browser. Then, enter your phone admin credentials as shown in Exhibit 1. By default the username will be Admin and the password will 456.
From the menu bar, go to Diagnostics > View and Download Logs as shown in Exhibit 2a and click Export as shown in Exhibit 2b
Now, click Export as shown in Exhibit 3. You can then download and save the logs to your computer.