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How to Add Circuit ID Root CA Certificate on Polycom Phone


This article demonstrates step-by-step instructions for How to Add Circuit ID Root CA Certificate on Polycom Phone.

Step-by-Step Instructions

The below table will detail the steps required to accomplish your goals:

Dependency Description
IP Address of Polycom Phone Your Polycom Phone is required to have an IP Address and be connected to the internet to complete this setup. You can get the IP address of your phone by clicking Menu >> Status >> Network >> TCP/IP Parameters on your Polycom Phone.
Admin Password To login to the admin interface and/or to change your base profile, you will need to know the admin password. The default Polycom user is Admin and password is 456. If you are not able to access the advance settings and have lost your password, please review the How to Retrieve the Admin Password for a Polycom Phone article.
Reset to Factor Defaults We recommend resetting your phone to factor defaults to remove any previous settings that may have been set previously. Please review the How to Reset Polycom VoIP Phone to Factory Defaults article.
Firmware Circuit ID requires minimum firmware version UC Software 5.9.x For VVX phones, and 4.1.x for SoundPoint phones. For more information on how to upgrade the firmare on your Polycom phone, please visit How to Upgrade the Firmware on your Polycom IP Phone
If you have satisfied the above dependencies, then you're ready to follow the steps to configure your phone.

Access Your Phone’s Web Interface

Enter your phones’s IP address in your web browser. Then, enter your phone admin credentials as shown in Exhibit 1. By default the username will be Admin and the password will 456.


Browse to Network Settings Page

From the menu bar, go to Settings > Network> TLS as shown in Exhibit 2 to load the TLs Network Settings page.

View Logs
Network TLS Settings

Install Root CA Certificate

Now, enter https://cdn.circuitid.com/downloads/certifications/aaa.cer in the Application CA 1 textbox as shown in Exhibit 3 and click the Install button.

That’s it! You have now installed the Root CA Certificate.

Install Root CA Certificate
Install Root CA Certificate


Congratulations! You have now completed the "How-To How to Add Circuit ID Root CA Certificate on Polycom Phone" article and we hope that you have accomplished the goals you set out to achieve. However, if for any reason you may still require assistance with setup, simply login to the Management Portal and submit a support request.

Updated on June 17, 2020

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