AboutThis article demonstrates step-by-step instructions for Troubleshooting Phone Registration Issues.
Step-by-Step InstructionsThe below table will detail the steps required to accomplish your goals:
LoginLogin to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.
Ensure Phone is Added to Clients
Navigate to Phone> Clients and click the client Name as shown in Exhibit 2a. Next, review the Client Information as shown in Exhibit 2b.
Ensure User Assigned to Phone Has Correct License
Next, go to Organization> Users and click the Display Name of the user, and on the User page, click licenses, and confirm if the user assigned to the phone has the correct licenseas shown in Exhibit 3.
If Whitelist is Enabled, Ensure IP Address is Added on the Whitelist
First, go to Organization> Groups and click the Gear icon under actions as shown in Exhibit 4a, and on the Group page, go to IP Addresses, and confirm IP Address of group as shown in Exhibit 4b.
To view the Whitelist, go to Settings> IP Whitelists and click the Name of the IP Whitelist, and on the IP Whitelist Info page, confirm if the user is included in the Group that is on the Whitelist as shown in Exhibit 4c.
Lastly, Boot the phone, and navigate to Phone> Clients and select your clientas shown in Exhibit 5a. Click Logs at the top of the page as shown in Exhibit 5b. check if logs show red check mark as shown in Exhibit 5c. If red check mark is present, contact support .