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This article demonstrates step-by-step instructions for Troubleshoot a SIP Phone.Step-by-Step Instructions
The below table will detail the steps required to accomplish your goals:123
Login
Login to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.![](http://kb.circuitid.com/wp-content/uploads/management-portal-login.png)
Registered Clients
Navigate to Phone and click Registered Clients as shown in Exhibit 2a. You can re-sync the device by clicking the Power button as shown in Exhibit 2b.
Note: If your device is not listed on the registered clients page the device has not been registered.
![Enter Queue name](http://kb.circuitid.com/wp-content/uploads/clients-2.png)
![Enter Queue name](http://kb.circuitid.com/wp-content/uploads/reg-clients.png)
Clients
Navigate to Clients and click on the desired client as shown in Exhibit 3a. Now, click the Logs tab and select a log by clicking on the Date of the log as shown in Exhibit 3b. You can view information about your device on the device log page. If there is a green check mark the device is configured properly, you can also see what Region the client is assigned to as shown in Exhibit 3c
![Advanced Options](http://kb.circuitid.com/wp-content/uploads/select-client.png)
![Advanced Options](http://kb.circuitid.com/wp-content/uploads/logs-1.png)
![Advanced Options](http://kb.circuitid.com/wp-content/uploads/device-logs.png)