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How to Troubleshoot a SIP Phone


This article demonstrates step-by-step instructions for Troubleshoot a SIP Phone.

Step-by-Step Instructions

The below table will detail the steps required to accomplish your goals:



Login to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.
Management Portal Login Form

Registered Clients

Navigate to Phone and click Registered Clients as shown in Exhibit 2a. You can re-sync the device by clicking the Power button as shown in Exhibit 2b.

Note: If your device is not listed on the registered clients page the device has not been registered.

Enter Queue name
Select Registered Clients
Enter Queue name
Registered Clients Page


Navigate to Clients and click on the desired client as shown in Exhibit 3a. Now, click the Logs tab and select a log by clicking on the Date of the log as shown in Exhibit 3b. You can view information about your device on the device log page. If there is a green check mark the device is configured properly, you can also see what Region the client is assigned to as shown in Exhibit 3c

Advanced Options
Select Client
Advanced Options
Select Logs
Advanced Options
Device Logs


Congratulations! You have now completed the "How-To Troubleshoot a SIP Phone" article and we hope that you have accomplished the goals you set out to achieve. However, if for any reason you may still require assistance with setup, simply login to the Management Portal and submit a support request.

Updated on July 6, 2018

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