How to Reset Polycom VoIP Phone to Factory Defaults

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This article demonstrates step-by-step instructions for How to Reset Polycom VoIP Phone to Factory Defaults.

Step-by-Step Instructions

The below table will detail the steps required to accomplish your goals:

Option 1: Phone GUI

The Phones GUI can be used to reset certain Sections of the Phones Configuration / Filesystem. To access the menu, press the home/menu Key, then select Settings.

Next, Select Advanced and enter the admin password (Default Password is 456).

Then Select Admin Settings

Select Reset to Defaults

That’s all, continue to step 2 to see the other option on resetting your phone to factory configuration.

Option 2: The Multiple Key combination

Rebooting the phone
Rebooting the phone downloads new software and new configuration files if they exist on the provisioning server.

You can use a multiple key combination to reboot your phone. Depending on your phone model, press and hold the following keys simultaneously until you hear a confirmation tone (for about three seconds):

IP 321, 331, 335: Volume-, Volume+, Hold, and Handsfree
IP 450, 550, 560, and 650: Volume-, Volume+, Mute, and Messages
IP 6000: *, #, Volume+, and Select
IP 5000, Duo: *, #, Volume-, and Volume+
VVX 1500: Delete, Volume-, Volume+, and Select
VVX 500 and SpectraLink 8400 Series: 0, 1, and 3 dial pad keys.

Resetting to Factory Defaults:
Resetting the phone to factory defaults clears the flash parameters and removes log files, user data, and cached data.

You can use a multiple key combination to reset your phone to the factory defaults. Depending on your phone model, press and hold the following keys simultaneously during the Updater/BootROM countdown process until the password prompt displays:

SoundPoint IP 550, 560, and 650, and VVX 1500: 4, 6, 8, and * dial pad keys
SoundPoint IP 321, 331, 335, 450, SoundStation 5000 and Duo: 1, 3, 5, and 7 dial pad keys
SoundStation IP 6000: 6, 8, and * dial pad key
VVX 300, 310, 400, 410: dial pad keys 1, 3, and 5 dial pad keys
VVX 500,VVX600 and SpectraLink 8400 Series: 1, 3, and 5 dial pad keys

Since UCS 3.3.0 and the introduction of the Updater the starting of the Application has to be canceled:

Press the Cancel Softkey

Now press the matching multiple key combination

SoundPoint IP 550, 560, and 650, and VVX 1500: 4, 6, 8, and * dial pad keys
SoundPoint IP 321, 331, 335, 450, SoundStation 5000 and Duo: 1, 3, 5, and 7 dial pad keys
SoundStation IP 6000: 6, 8, and * dial pad key
VVX 300, 310, 400, 410: dial pad keys 1, 3, and 5 dial pad keys
VVX 500, VVX600 and SpectraLink 8400 Series: 1, 3, and 5 dial pad keys

Below now requires the Admin password 456.

Conclusion

Congratulations! You have now completed the "How-To How to reset / Factory default my Phones configuration" article and we hope that you have accomplished the goals you set out to achieve. However, if for any reason you may still require assistance with setup, simply login to the Management Portal and submit a support request.