How to Reset Polycom VoIP Phone to Factory Defaults

[su_howto_introduction text=”How to Reset Polycom VoIP Phone to Factory Defaults”] [su_howto_steps]

[su_tab_title text=”Option 1: Phone GUI”] The Phones GUI can be used to reset certain Sections of the Phones Configuration / Filesystem. To access the menu, press the home/menu Key, then select Settings.

Next, Select Advanced and enter the admin password (Default Password is 456).

Then Select Admin Settings

Select Reset to Defaults

That’s all, continue to step 2 to see the other option on resetting your phone to factory configuration.

[su_tab_title text=”Option 2: The Multiple Key combination”] Rebooting the phone
Rebooting the phone downloads new software and new configuration files if they exist on the provisioning server.

You can use a multiple key combination to reboot your phone. Depending on your phone model, press and hold the following keys simultaneously until you hear a confirmation tone (for about three seconds):

IP 321, 331, 335: Volume-, Volume+, Hold, and Handsfree
IP 450, 550, 560, and 650: Volume-, Volume+, Mute, and Messages
IP 6000: *, #, Volume+, and Select
IP 5000, Duo: *, #, Volume-, and Volume+
VVX 1500: Delete, Volume-, Volume+, and Select
VVX 500 and SpectraLink 8400 Series: 0, 1, and 3 dial pad keys.

Resetting to Factory Defaults:
Resetting the phone to factory defaults clears the flash parameters and removes log files, user data, and cached data.

You can use a multiple key combination to reset your phone to the factory defaults. Depending on your phone model, press and hold the following keys simultaneously during the Updater/BootROM countdown process until the password prompt displays:

SoundPoint IP 550, 560, and 650, and VVX 1500: 4, 6, 8, and * dial pad keys
SoundPoint IP 321, 331, 335, 450, SoundStation 5000 and Duo: 1, 3, 5, and 7 dial pad keys
SoundStation IP 6000: 6, 8, and * dial pad key
VVX 300, 310, 400, 410: dial pad keys 1, 3, and 5 dial pad keys
VVX 500,VVX600 and SpectraLink 8400 Series: 1, 3, and 5 dial pad keys

Since UCS 3.3.0 and the introduction of the Updater the starting of the Application has to be canceled:

Press the Cancel Softkey

Now press the matching multiple key combination

SoundPoint IP 550, 560, and 650, and VVX 1500: 4, 6, 8, and * dial pad keys
SoundPoint IP 321, 331, 335, 450, SoundStation 5000 and Duo: 1, 3, 5, and 7 dial pad keys
SoundStation IP 6000: 6, 8, and * dial pad key
VVX 300, 310, 400, 410: dial pad keys 1, 3, and 5 dial pad keys
VVX 500, VVX600 and SpectraLink 8400 Series: 1, 3, and 5 dial pad keys