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How to Troubleshoot a SIP Phone

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Registered Clients

Navigate to Phone and click Registered Clients [su_exhibit text=”2a”]. You can re-sync the device by clicking the Power button [su_exhibit text=”2b”].

Note: If your device is not listed on the registered clients page the device has not been registered.

Enter Queue name
Select Registered Clients
Enter Queue name
Registered Clients Page

Clients

Navigate to Clients and click on the desired client [su_exhibit text=”3a”]. Now, click the Logs tab and select a log by clicking on the Date of the log [su_exhibit text=”3b”]. You can view information about your device on the device log page. If there is a green check mark the device is configured properly, you can also see what Region the client is assigned to [su_exhibit text=”3c”]

Advanced Options
Select Client
Advanced Options
Select Logs
Advanced Options
Device Logs
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Updated on July 6, 2018

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