AboutThis article demonstrates step-by-step instructions for How to Transfer Calls From Call Queue to Voicemail.
Step-by-Step InstructionsThe below table will detail the steps required to accomplish your goals:
LoginLogin to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.
Navigate to Inbound RulesNavigate to Phone > Inbound Rules as shown in Exhibit 2a and click the create icon at the top of the page as shown in Exhibit 2b.
Create Routing Rule
Now, under the Info section enter a descriptive name for your routing rule as shown in Exhibit 3a. Under the Advanced section you can override the outbound caller ID for all incoming calls using this routing rule as shown in Exhibit 3b. Next, go back to the inbound rule you created and start building your inbound rule regulations as shown in Exhibit 3c. Under Action choose Transfer to Call Queue,then select the Call Queue you would like to send the call to as shown in Exhibit 3d.
Note: Call queue timeouts are set within the call queue menu.
For more information on creating and managing a call queue you can visit the follow article: How to Add a Call QueueFor your convenience, a description of each field is given below:
Transfer to Voicemail
Almost done! Let’s finish up. Now, click the icon under Actions next to your routing rule as shown in Exhibit 4a. Next, click the create icon at the top right-hand side of the page as shown in as shown in Exhibit 4b. For this inbound rule regulation change the Priorty to 2. For action select Transfer to Voicemail and select the voicemail account to transfer calls to from the drop down box, once you are done click save as shown in Exhibit 4c.