AboutThis article demonstrates step-by-step instructions for How to Route Calls to Call Queue.
Step-by-Step InstructionsThe below table will detail the steps required to accomplish your goals:
LoginLogin to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.
Navigate to Inbound RulesNavigate to Phone > Inbound Rules as shown in Exhibit 2a and click the create icon at the top of the page as shown in Exhibit 2b.
Inbound Routing RuleNow, under the Info section enter a descriptive name for your routing rule as shown in Exhibit 3a. Next, under the Advanced section you can override the outbound caller ID for all incoming calls using this routing rule as shown in Exhibit 3b. Click the save icon on the top right-hand side of the page as shown in Exhibit 3c.
Note: For the next step you will need to have a call queue already created. You can view the steps for creating a new call queue in more detail in the following article: How to add a Call Queue
Transfer to a Call QueueAlmost done! Now, it’s time to edit your routing rule. Click the icon under Actions next to your routing rule as shown in Exhibit 4a. Next, click the create icon at the top right-hand side of the page as shown in Exhibit 4b. Once you have specified all your regulations, click Save to commit your changes as shown in Exhibit 4c.
For you convenience, a description of each field is provided below.