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How to Route Calls to a Group

[su_howto_introduction text=”Send a Call to a Group”] [su_howto_steps]
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Create Group and Add Members

Now, if you havn’t done so already, go ahead and create a new group. For more information on how to create a group, please see How to Create a New Group

Next, we need to add members to that group. For more information on how to add members to a group, please see How to Add/Remove Members to a Group

Create a Inbound Routing Rules

If you dont already have a routing rule setup, now is the time to do so. You can get detailed instruction on how to setup a new routing here here: How to Create a Inbound Routing Rule

However, note that in this case, when selecting a action for your rule, select Transfer to Group [su_exhibit text=”3″]. Now, any number that is routed to this routing rule, will ring to your call group.

 Navigate to Conference Attendant
Transfer to Group
[su_howto_conclusion text=”Send a Call to a Group”]
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Updated on February 2, 2018

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