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How to Enable Transcribe on A Call


This article demonstrates step-by-step instructions for How to Enable Transcribe on A Call.

Step-by-Step Instructions

The below table will detail the steps required to accomplish your goals:



Login to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.
Management Portal Login Form
From the Dashboard click the Settings icon and select General as shown in Exhibit 2
Settings Icon

Enable Call Recording Notifications

Note: Call Recordings must be enabled before you can send notifications.
On the General Settings page click Recordings tab at the top of the page. Now, enable/disable Record Calls and choose the type of calls to record under Record Call Types. Next, enable/disable Transcribe and click save to commit your changes as shown in Exhibit 3a. The contact you have listed on your account will receive an email with the call recording attached as shown in Exhibit 3b. For you convenience, a description of each field is provided below.

Record Calls
Turn on to enable call recording.
Send Recording Notifications
Turn on to receive email notification of the Recording. Note that the notification is sent to the person listed as the call recording contact.
Allows you to have a transcript of the call emailed to you.
Record Call Types
Choose to record “All” call, or record calls from “Call Queues and Groups Only”.
Save Recording
Notification Email


Congratulations! You have now completed the "How-To Enable Transcribe on A Call" article and we hope that you have accomplished the goals you set out to achieve. However, if for any reason you may still require assistance with setup, simply login to the Management Portal and submit a support request.

Updated on November 14, 2018

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