How to Enable Comprehend on A Call

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Note: Transcribe must be enabled before you can send notifications.
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Record Calls

Turn on to enable call recording.

Send Recording Notifications

Turn on to receive email notification of the Recording. Note that the notification is sent to the person listed as the call recording contact.

Transcribe

Allows you to have a transcript of the call emailed to you.

Comprehend

Reads transcript of the call, calls will be comprehended as Positive, Neutral, or Negative.

Record Call Types

Choose to record “All” call, or record calls from “Call Queues and Groups Only”.

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Updated on November 14, 2018