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How to Customize Hold Music


This article demonstrates step-by-step instructions for How to Customize Hold Music.

Step-by-Step Instructions

The below table will detail the steps required to accomplish your goals:



Login to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.
Management Portal Login Form
From the Dashboard click the Settings icon and select General as shown in Exhibit 2
Settings Icon

Manage Sounds

Now, on the General Settings page, click on the Sounds tab, then select Custom under Hold Music. Then drop/upload the file/s under the Default Hold Music section. Once you are done click the Save icon at the top right side of the screen as shown in Exhibit 3.

Enable Custom Hold Music


Congratulations! You have now completed the "How-To Customize Hold Music" article and we hope that you have accomplished the goals you set out to achieve. However, if for any reason you may still require assistance with setup, simply login to the Management Portal and submit a support request.

Updated on November 14, 2018

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