How to Enable Comprehend on A Call

About

This article demonstrates step-by-step instructions for How to Enable Comprehend on A Call.

Step-by-Step Instructions

The below table will detail the steps required to accomplish your goals:

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Login to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.

Exhibit 1

Navigate to Recordings

From the Dashboard click the Settings icon and select General as shown in Exhibit 2

Exhibit 2a

Settings Icon

Enable Call Recording Notifications

Note: Transcribe must be enabled before you can send notifications.
On the General Settings page click Recordings tab at the top of the page. Now, enable/disable Record Calls and choose the type of calls to record under Record Call Types. Next, enable/disable Comprehend and click save to commit your changes as shown in Exhibit 3a. The contact you have listed on your account will receive an email with the call recording attached as shown in Exhibit 3b. For you convenience, a description of each field is provided below.

Record Calls

Turn on to enable call recording.

Send Recording Notifications

Turn on to receive email notification of the Recording. Note that the notification is sent to the person listed as the call recording contact.

Transcribe

Allows you to have a transcript of the call emailed to you.

Comprehend

Reads transcript of the call, calls will be comprehended as Positive, Neutral, or Negative.

Record Call Types

Choose to record “All” call, or record calls from “Call Queues and Groups Only”.

Exhibit 3a

Exhibit 3b

Conclusion

Congratulations! You have now completed the "How-To Enable Comprehend on A Call" article and we hope that you have accomplished the goals you set out to achieve. However, if for any reason you may still require assistance with setup, simply login to the Management Portal and submit a support request.