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How to Enable Call Recording

[su_howto_introduction text=”How to Enable Call Recording”] [su_product_features_title] [su_product_features_call_recording] [su_howto_steps]
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Purchase Call Recording License

From the Dashboard, click on Store or the Cart Icon [su_exhibit text=”2a”] to view the products and services page. Then, choose Call Recording and select the Term and Quantity from the drop down list [su_exhibit text=”2b”], and click Next on the bottom right side of the page [su_exhibit text=”2c”].

Email Recordings with Keywords
Click Store or Cart Icon
Email Recordings with Keywords
Choose Call Recording License
Email Recordings with Keywords
Click Next

Review and Complete the Purchase

Next, review the product you are purchasing, and click on the Next button [su_exhibit text=”3a”].

To complete the purchase, you need to choose your Payment Type from the list of options, and click on Finish on the bottom right side of the page [su_exhibit text=”3b”].

Email Recordings with Keywords
Review Cart
Email Recordings with Keywords
Make a Payment

Enable Call Recording

From the Dashboard, click on the Profile icon located on the upper left hand side of the page, and click General [su_exhibit text=”4a”].

On the General Settings page, go to the Recording tab, and enable/disable the Record Calls. You can also choose the type of calls to record under Record Call Types. Click Save to commit your changes [su_exhibit text=”4b”]. The contact you have listed on your account will receive an email with the call recording attached [su_exhibit text=”4c”].

For you convenience, a description of each field is provided below.

Record Calls
Turn on to enable call recording.
Send Recording Notifications
Turn on to receive email notification of the Recording. Note that the notification is sent to the person listed as the call recording contact.
Record Call Types
Choose to record “All” call, or record calls from “Call Queues and Groups Only”.
Go to General Settings
Save Recording
Notification Email
[su_howto_conclusion text=”Enable Call Recording”]
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Updated on July 9, 2018

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