How to Transfer Calls From Call Queue to Voicemail

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This article demonstrates step-by-step instructions for How to Transfer Calls From Call Queue to Voicemail.

Step-by-Step Instructions

The below table will detail the steps required to accomplish your goals:

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Login to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.

Exhibit 1

Navigate to Inbound Rules

Navigate to Phone > Inbound Rules as shown in Exhibit 2a and click the create icon at the top of the page as shown in Exhibit 2b.

Exhibit 2a

Exhibit 2b

Navigate to the Routing Rules Page — Create the Routing Rules Page

Create Routing Rule

Now, under the Info section enter a descriptive name for your routing rule as shown in Exhibit 3a. Under the Advanced section you can override the outbound caller ID for all incoming calls using this routing rule as shown in Exhibit 3b. Next, go back to the inbound rule you created and start building your inbound rule regulations as shown in Exhibit 3c. Under Action choose Transfer to Call Queue,then select the Call Queue you would like to send the call to as shown in Exhibit 3d.

Note: Call queue timeouts are set within the call queue menu.

For more information on creating and managing a call queue you can visit the follow article: How to Add a Call Queue

For your convenience, a description of each field is given below:

Priority

This is the way you will order your regulations for this routing rule. If the priority for this regulation is set to 1, then it will be the first regulation that will be executed for this rule.

Name

A descriptive name for your routing rule.

Timetable

Sets the time table for the rule (24/7, Business hours, Afterhours, etc)

Action

The available actions that should be executed. For this rule, select “Transfer to Call Queue“

Option

Select the group/queue you want to route calls to.

Timeout

The amount of time in seconds that we should try to connect the call before moving on to the next regulation in the routing rule.

Transfer to Voicemail

Almost done! Let’s finish up. Now, click the icon under Actions next to your routing rule as shown in Exhibit 4a. Next, click the create icon at the top right-hand side of the page as shown in as shown in Exhibit 4b. For this inbound rule regulation change the Priorty to 2. For action select Transfer to Voicemail and select the voicemail account to transfer calls to from the drop down box, once you are done click save as shown in Exhibit 4c.

Exhibit 4a

Exhibit 4b

Exhibit 4c

Conclusion

Congratulations! You have now completed the "How-To Transfer Calls From Call Queue to Voicemail" article and we hope that you have accomplished the goals you set out to achieve. However, if for any reason you may still require assistance with setup, simply login to the Management Portal and submit a support request.