This article demonstrates step-by-step instructions for How to Setup Content Pack.
Product Features
Powerful Insight
Monitoring your business has never been this easy. Power BI allows you to create a customized dashboard that contains all the necessary data you need to make crucial and vital business decisions. It provides real-time reporting, analysis and insights about your business. You’ve got everything you need in one page!
User Statistics
Need to check user-specific activities? This feature of Power BI allows you to look into individual user call activities – inbound, outbound, toll-free calls, etc. Helps you generate and analyze reports for quality control, identifying possible opportunities that needs to be addressed and minimizing the risks for your business.
Phone Number Statistics
This feature of Power BI allows you access to your business phone number’s usage statistics real-time. It helps you monitor inbound and outbound call activities on a day-to-day basis, weekly or monthly, depending on the datasets you would like to keep an eye on.
Fax Statistics
Not only that e-Fax helps save money and the environment, it is also a powerful tool that helps communicate complex information effectively. With the integration of e-fax into the IT system, fax transmission has become so much easier. Now with Power BI, keeping track of internet fax activities can be done a jiff!
SMS Statistics
Web-based business text messaging service is scalable. It is an efficient, effective and economical means of communicating with clients and customers. With CircuitID’s Power BI integration, you can easily keep track of your daily, weekly or monthly SMS usage, inbound or outbound. This feature also allows you to check and monitor SMS server activities that may be critical to your business.
Location Statistics
Knowing where the bulk of your calls are from is critical. This feature of CircuitID’s Power BI services helps pinpoint the location of your calls, both inbound and outbound. With this, you can analyze location parameters for distribution, identify potential clients to provide better services and solutions.
Ask Power BI Questions
Average Talk Time (Night) This Month
Average Talk Time (Minutes) This Month
Inbound Call Duration ( Seconds ) This Month
Inbound Call Duration ( Minutes ) This Month
Outbound Call Duration ( Seconds ) This Month
Outbound Call Duration ( Minutes ) This Month
Toll-Free Call Duration ( Seconds ) This Month
Toll-Free Call Duration ( Minutes ) This Month
Total Inbound SMS This Month
Total Outbound SMS This Month
Count Caller Area Name This Month
Count Callee Area Name This Month
Total Calls by Queue Name This Month
Total Call Price by Time of Day This Month
Step-by-Step Instructions
The below table will detail the steps required to accomplish your goals:
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Get Data
Select Get Data at the bottom of the left navigation pane as shown in Exhibit 1a. Then, in the Services Box, Select Get as shown in Exhibit 1b.
Now you are almost done! When prompted, provide your Circuit ID credentials to sign in and authorize the Power BI application to access your data as shown in Exhibit 3a.
This will begin importing data from your Circuit ID account, and you will have your dashboard populated with your calls and messages usage for the past 30 days as shown in Exhibit 3b
Congratulations! You have now completed the "How-To How to Setup Content Pack" article and we hope that you have accomplished the goals you set out to achieve. However, if for any reason you may still require assistance with setup, simply login to the Management Portal and submit a support request.
