How to Manage a Live Call

[su_howto_introduction text=”Manage a Live Call”] [su_howto_steps]

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[su_management_portal_login]

Navigate to Calls

[su_dashboard_tabs content=”Calls”]

Navigate to the Routing Rules Page — Click on Calls

[su_tab_title text=”Manage Live Call”] Now, click anywhere on the call to see the call information as well as manage the call [su_exhibit text=”3a”]. On the next page you will be able to see the options available for you to manage the call [su_exhibit text=”3b”].

For you convenience, a description of each field is provided below.

Transfer to Me

Transfers the call to your Skype For Business.

Transfer to Voicemail

Transfers the call to your Voicemail.

Transfer to Conference

Allows you to add another person to the call.

Barge

Allows you listen/barge in on the call.

Hold

Allows you to place the call on hold.

Mute