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How to Attach Files to a Ticket


This article demonstrates step-by-step instructions for Attaching Files to a Ticket.

Step-by-Step Instructions

The below table will detail the steps required to accomplish your goals:



Login to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.
Management Portal Login Form

From the dashboard click on the Support tab in the upper right hand-side of the page, next click on Tickets as shown in Exhibit 2a and click the subject of the ticket where you want to add the attachment as shown in Exhibit 2b.

Navigate to Domains
Support Tab
Navigate to Tickets
Click the Ticket

Add Attachment

Now, click the comments icon to open the attachment window as shown in Exhibit 3a and click the create icon on the top right-hand side of the page as shown in Exhibit 3b. Then, click the Attachments tab as shown in Exhibit 3c, and drop or click the file you want to upload. Click the save icon on the top right-hand side of the page once you are done as shown in Exhibit 3d.

Navigate to Tickets
Click the Comments Icon
Attach File
Click Create
Attach File
Attach Files to the Ticket
Save Attachment


Congratulations! You have now completed the "How-To Attach Files to a Ticket" article and we hope that you have accomplished the goals you set out to achieve. However, if for any reason you may still require assistance with setup, simply login to the Management Portal and submit a support request.

Updated on November 19, 2018

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