How to Add or Remove the Live Call Monitoring Role

About

This article demonstrates step-by-step instructions for How to Add or Remove the Live Call Monitoring Roles.

Step-by-Step Instructions

The below table will detail the steps required to accomplish your goals:

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Login to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.

Exhibit 1

Navigate to the Users Page

Now, navigate to Organization > Users as shown in Exhibit 2a. Then, click the gear icon next to the user as shown in Exhibit 2b.

Exhibit 2a

Phone directory tab — Navigate to Organization

Exhibit 2b

Click the Gear Icon

Manage Roles

Next, click Roles, and you can add the live call monitoring role by switching on Admin and/or the Support roles and clicking Save on the top right when finished as shown in Exhibit 3.

Exhibit 3

Conclusion

Congratulations! You have now completed the "How-To Add and Remove the Live Call Monitoring Roles" article and we hope that you have accomplished the goals you set out to achieve. However, if for any reason you may still require assistance with setup, simply login to the Management Portal and submit a support request.