How to Manage a Live Call

About

This article demonstrates step-by-step instructions for Manage a Live Call.

Step-by-Step Instructions

The below table will detail the steps required to accomplish your goals:

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Login to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.

Exhibit 1

Navigate to Calls

From the Dashboard click on Calls as shown in Exhibit 2a.

Exhibit 2

Navigate to the Routing Rules Page — Click on Calls

Manage Live Call

Now, click anywhere on the call to see the call information as well as manage the call as shown in Exhibit 3a. On the next page you will be able to see the options available for you to manage the call as shown in Exhibit 3b.

For you convenience, a description of each field is provided below.

Transfer to Me

Transfers the call to your Skype For Business.

Transfer to Voicemail

Transfers the call to your Voicemail.

Transfer to Conference

Allows you to add another person to the call.

Barge

Allows you listen/barge in on the call.

Hold

Allows you to place the call on hold.

Mute

Allows you to put yourself on mute while on the call.

Hangup

Allows you to end the call.

Exhibit 3a

Exhibit 3b

Conclusion

Congratulations! You have now completed the "How-To Manage a Live Call" article and we hope that you have accomplished the goals you set out to achieve. However, if for any reason you may still require assistance with setup, simply login to the Management Portal and submit a support request.