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How to Remove a User and Retain the DID


This article demonstrates step-by-step instructions for How to Remove a User.

Step-by-Step Instructions

The below table will detail the steps required to accomplish your goals:



Login to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.
Management Portal Login Form

Remove User

Navigate to the Organization > users > as shown in Exhibit 2a. Click on the slider under Actions of the user you would like to delete. Then click on the Trash Bin icon on the upper right hand corner of the Users page as shown in Exhibit 2b.

Once you click on the Trash Bin icon, a message will prompt you if you would like to retain the phone number. Click OK as shown in Exhibit 2c if you would like to retain the user’s phone number. If you clicked OK, the user will be removed and the phone number will be retained. Otherwise, click Cancel.

Phone directory tab
Navigate to Organization
Remove User
Remove User
Remove User-2
Remove User-2


Congratulations! You have now completed the "How-To How to Remove a User" article and we hope that you have accomplished the goals you set out to achieve. However, if for any reason you may still require assistance with setup, simply login to the Management Portal and submit a support request.

Updated on November 15, 2018

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