AboutThis article demonstrates step-by-step instructions for How-To Create a Auto Attendant.
Step-by-Step InstructionsThe below table will detail the steps required to accomplish your goals:
LoginLogin to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.
Navigate to Auto AttendantNow, navigate to Phone >Auto Attendant as shown in Exhibit 2a. Next click the create icon on the top right-hand side of the page as shown in Exhibit 2b.
Configure Auto Attendant
Great, you’ve made it! Now it’s time to fine tune your auto attendant as per your specifications. Review the Info section as shown in Exhibit 3a, Directory section as shown in Exhibit 3b, Greetings section as shown in Exhibit 3c, Transfer section as shown in Exhibit 3d, and Timeout section as shown in Exhibit 3e once you have selected the right options that meets your IVR requirements click the save button on the top right-hand side of the page as shown in Exhibit 3f.
Also, you can upload your menu greeting files for both business and after hours callers. Below I have provided you with a description of each field to help you along the way:
Note: Business and After Hours greetings must be in .wav format and no larger than 10MB
Create Auto Attendant Options
To create an auto attendant menu option, click on the Options icon under Actions as shown in Exhibit 4a, then click the create icon on the top right-hand side of the page as shown in Exhibit 4b. Next, fill-out all the required information and click Save as shown in Exhibit 4c. Lastly, to add the Speech Recognition Keywords, go to the Options icon under actions as shown in Exhibit 4d, and click the creater icon as shown in Exhibit 4e. On the Speech Recognition Keyword page, under info enter a descriptive name and click save as shown in Exhibit 4f.