How to Transfer Calls from Auto Attendant to Voicemail

[su_howto_introduction text=”How to Transfer Calls from Auto attendant to Voicemail”] [su_howto_steps]

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Configure Auto Attendant to Route to Voicemail

Ensure that you have already created an auto attendant. If not, go through the steps outlined in How to Create a New Auto Attendant.

Now, let’s go back to the auto attendant that you just created and click on Menu icon under Actions [su_exhibit text=”2a”]. Then, click on the New icon on the upper right portion of Auto Attendant Options page [su_exhibit text=”2b”]. To transfer a call to Voicemail, ensure you select that under Action, and click Save to commit your changes [su_exhibit text=”2c”].

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Name

A descriptive name for auto attendant.

Option

Enable business/after hours phone options (e.g. Press 1 for Sales, 2 for Billing, 0 to leave a voicemail).

Action

Executes an action. For this, select “Transfer to Voicemail“

Voicemail

Select the voicemail account you want to transfer calls to (e.g. General Voicemail).

Business Hours

Turn slider on if it is your Business Hours IVR.

After Hours