How to Export Call Recordings

About

This article demonstrates step-by-step instructions for How to Export Call Recordings.

Step-by-Step Instructions

The below table will detail the steps required to accomplish your goals:

Login to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.

Exhibit 1

Navigate to the Export Page

Click the to Gears icon in the top right-hand corner as shown in Exhibit 2a, then select Export.

Next, on the Export page under the Info section, select Call Recordings from the Type drop down, then select the Year and Month(s) for which you would like to export your call recordings.

Now, select the Export Type: Download Link to receive an email with a link to download, otherwise, Download Link & Cloud Storage Upload to receive a download link, and to have a copy uploaded to your cloud storage provider.

If you selected Download Link & Cloud Storage Upload, a dialog box will appear in which you will need to grant Circuit ID access to your cloud storage provider, and select the folder you would like to upload your call recordings to.

Lastly, click the Save icon on the top right-hand side of the page.

Note: Our system will send you a confirmation email containing your download link and/or notify you that your files have been uploaded.

Exhibit 2a

Conclusion

Congratulations! You have now completed the "How-To Export Call Recordings" article and we hope that you have accomplished the goals you set out to achieve. However, if for any reason you may still require assistance with setup, simply login to the Management Portal and submit a support request.