[su_howto_introduction text=”Creating a Number Port”]
[su_product_features_title]
[su_product_features_number_porting]
[su_howto_steps]
Note: We do not provide scheduled ports. There is a very slim chance that Toll Free ports and local number ports will port over on the same day/time.
Note: All number ports receive status update within 5-7 business days. If you have not had an update within that time-frame, please create a ticket and we can manually check with the provider.
Note: There is no guarantee your numbers will port to Circuit ID. Carriers can and will reject number ports for mismatch information. Also note, that after a 2nd rejection, for each subsequent correction that was caused as a result of the customer, the total number porting fee for the failed numbers will be recharged.
123
[su_management_portal_login]
[su_phone_menu content=”Number Ports”]
Add New Port
Fill out the port information on the Info section [su_exhibit text=”3a”], Numbers section [su_exhibit text=”3b”], the Address section [su_exhibit text=”3c”], and Attachments section [su_exhibit text=”3d”]. Click the save icon on the top right-hand side of the page once you are done [su_exhibit text=”3e”]
[su_field_description]
Note: We do not provide scheduled ports. There is a very slim chance that Toll Free ports and local number ports will port over on the same day/time.
Note: All number ports receive status update within 5-7 business days. If you have not had an update within that time-frame, please create a ticket and we can manually check with the provider.
Note: There is no guarantee your numbers will port to Circuit ID. Carriers can and will reject number ports for mismatch information. Also note, that after a 2nd rejection, for each subsequent correction that was caused as a result of the customer, the total number porting fee for the failed numbers will be recharged..
Info
Name
Enter a name for the port request.
Status
Select the status of your port from the drop down menu.
Port type
Select Full if porting all the phone numbers associated with your account, or Partial if you are only porting some of the phone numbers associated with your account .
Destination Type
You can choose the destination for the phone numbers. Park allows you to just add the phone number to your account and not use it. Routing Rule allows you to have the phone numbers assigned to a routing rule you have set up, Phone Number allows you to forward the ported number to any phone number, and Device allows you to route the calls to any device listed on your account.
Account Number
Enter the account number for the old service provider.
Authorized Person
Enter the name of the person authorized on the port
Account Phone Number
Enter the main phone number associated with the old account.
Additional Info
Any additional information you would like to include regarding the number port
Numbers
Add Number
Enter the phone number you are porting and click the + sign next to the number to add it to the port request.
Address
Office
Start typing the name of the Office you would like to use and select it once it appears.
Same Porting Address
If this option is on the port will have the same address as the office address listed above, or you can turn this option off to enter a different address.
Attachments
Attachments
Here you can add attachments such as a bill copy or CSR.
