How To Create A Number Port

About

This article demonstrates step-by-step instructions for Creating a Number Port.

Product Features

Keep Your Numbers

You don’t have to change your phone number, bring it with you! Port your number fast with no downtime to Circuit ID!

Port local Numbers

Quickly port in your local number from anywhere in the US and in 60 different countries.

Port Toll Free numbers

Avoid the hassle of changing toll-free carriers, bring all your toll free numbers over to Circuit ID as well.

Step-by-Step Instructions

The below table will detail the steps required to accomplish your goals:

Note: We do not provide scheduled ports. There is a very slim chance that Toll Free ports and local number ports will port over on the same day/time.

Note: All number ports receive status update within 5-7 business days. If you have not had an update within that time-frame, please create a ticket and we can manually check with the provider.

Note: There is no guarantee your numbers will port to Circuit ID. Carriers can and will reject number ports for mismatch information. Also note, that after a 2nd rejection, for each subsequent correction that was caused as a result of the customer, the total number porting fee for the failed numbers will be recharged.

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Login to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.

Exhibit 1

Navigate to Number Ports

Now, navigate to Phone >Number Ports as shown in Exhibit 2a. Next click the create icon on the top right-hand side of the page as shown in Exhibit 2b.

Exhibit 2a

Exhibit 2b

Create New Number Ports

Add New Port

Fill out the port information on the Info section as shown in Exhibit 3a, Numbers section as shown in Exhibit 3b, the Address section as shown in Exhibit 3c, and Attachments section as shown in Exhibit 3d. Click the save icon on the top right-hand side of the page once you are done as shown in Exhibit 3e For your convenience, a description of each field is given below:

Note: We do not provide scheduled ports. There is a very slim chance that Toll Free ports and local number ports will port over on the same day/time.

Note: All number ports receive status update within 5-7 business days. If you have not had an update within that time-frame, please create a ticket and we can manually check with the provider.

Info

Name

Enter a name for the port request.

Status

Select the status of your port from the drop down menu.

Port type

Select Full if porting all the phone numbers associated with your account, or Partial if you are only porting some of the phone numbers associated with your account .

Destination Type

You can choose the destination for the phone numbers. Park allows you to just add the phone number to your account and not use it. Routing Rule allows you to have the phone numbers assigned to a routing rule you have set up, Phone Number allows you to forward the ported number to any phone number, and Device allows you to route the calls to any device listed on your account.

Account Number

Enter the account number for the old service provider.

Authorized Person

Enter the name of the person authorized on the port

Account Phone Number

Enter the main phone number associated with the old account.

Additional Info

Any additional information you would like to include regarding the number port

Numbers

Add Number

Enter the phone number you are porting and click the + sign next to the number to add it to the port request.

Address

Office

Start typing the name of the Office you would like to use and select it once it appears.

Same Porting Address

If this option is on the port will have the same address as the office address listed above, or you can turn this option off to enter a different address.

Attachments

Here you can add attachments such as a bill copy or CSR.

Conclusion

Congratulations! You have now completed the "How-To Create a port" article and we hope that you have accomplished the goals you set out to achieve. However, if for any reason you may still require assistance with setup, simply login to the Management Portal and submit a support request.