AboutThis article demonstrates step-by-step instructions for How to Add a Call Queue.
Step-by-Step InstructionsThe below table will detail the steps required to accomplish your goals:
LoginLogin to the Management Portal by clicking a sign-on provider or entering your Email Address and Password as shown in Exhibit 1. If you don't have an account, you can sign signup instantly by clicking here.
Navigate to QueuesNow, navigate to Phone >Queues as shown in Exhibit 2a. Next click the create icon on the top right-hand side of the page as shown in Exhibit 2b.
Fill out the information for the General section as shown in Exhibit 3a, Queue Timeouts section as shown in Exhibit 3b, and Agent Timeouts section as shown in Exhibit 3c. Click the save icon on the top right-hand side of the page as shown in Exhibit 3d.For your convenience, a description of each field is given below:
Add Queue Members
To add members to the call queue click the members icon next to the call queue as shown in Exhibit 4a. Now, click the create icon on the top right hand side of the page as shown in Exhibit 4b. Next, click the slider bar next to the members you would like to add to the call queue. Click the save icon once you are done as shown in Exhibit 4c.