[su_howto_introduction text=”Setting up a Inbound Routing Rule”]
[su_product_features_title]
[su_product_features_inbound_rules]
[su_howto_steps]
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[su_management_portal_login]
[su_phone_menu content=”Inbound Rules”]
[su_tab_title text=”Create Inbound Routing Rule”]
Now, under the Info section enter a descriptive name for your routing rule [su_exhibit text=”3a”]. Next, under the Advanced section you can override the outbound caller ID for all incoming calls using this routing rule [su_exhibit text=”3b”]. Click the save icon on the top right-hand side of the page [su_exhibit text=”3c”].
Note: routing rule regulations are rules that are applied to inbound calls that dictates how calls are routed.
For example, a rule can transfer a call to a call queue, IVR menu and more during business hours, however, transfer a call to voicemail, external number, device and more after hours.
[su_tab_title text=”Edit Inbound Rule”]
Almost done! Now, it’s time to edit your routing rule. Click the icon under Actions next to your routing rule [su_exhibit text=”4a”]. Next, click the create icon at the top right-hand side of the page [su_exhibit text=”4b”]. Once you have specified all your regulations, click Save to commit your changes [su_exhibit text=”4c”].
For you convenience, a description of each field is provided below.
Priority
This is the way you will order your regulations for this routing rule. If the priority for this regulation is set to 1, then it will be the first regulation that will be executed for this rule.
Name
A descriptive name for your routing rule regulation.
Time Table
A time table that dictates the time of day this regulation should be applied.
Action
Select available actions to be executed [su_exhibit text=”4d”] (transfer to call queue, transfer to voicemail, transfer to user, etc.).
Option
This field is populated based on the action you selected. For example, if you select transfer to call queue as an option, then a list of your call queues will be presented as selectable items.
Timeout
The amount of time in seconds that we should try to connect the call before moving on to the next regulation in the routing rule.
